Technical Support Specialist
Location:
Quebec city
schedule:
Full time
type of employment:
Permanent position
Remuneration:
Salary to be discussed
About Us
Since 1993, Infodev EDI has been designing, manufacturing and deploying automatic passenger counting systems and other systems for buses, trains, trams, metros, stations and public and commercial buildings.
Infodev EDI also offers real-time web analysis software using advanced technologies, enabling the transmission of information directly to a mobile device that will transform the public transportation of tomorrow.
Complete solutions using our integrated technology have been in service for years with major carriers around the world. Our technologies are helping transportation companies to go green by optimizing their operations.
Infodev EDI, a high-tech company that employs more than 60 people, has its head office in Quebec and operates an office in the Netherlands.
Job Description
Reporting to the service manager, Infodev EDI is currently looking for a Technical Support Specialist to join our team. The selected person will have to check and correct the problems encountered on the counting systems. It should also train users remotely or on site in the handling of the data collected. Depending on their availability, they will sometimes be required to travel (Canada – USA) to assist customers in training and installing the systems.
Your Responsabilities
- Answer service calls.
- Record the problems encountered.
- Gather information about the difficulties encountered.
- Solve problems.
- Configure the components remotely for optimal performance.
- Write documentation regarding the use of counting devices.
- Train users.
- Ensure that the requirements specified in the customer's contract are met.
- Write a report on the intervention.
- Assist the sales representative in choosing the components to be installed.
- Follow the installation and configuration of the components at the customer.
- Make sure you know the evolution of the company's products.
- Assist in the production of equipment.
Job Requirements
- Hold a college or professional diploma with a specialty related to the job.
- Relevant experience in the technology and electronics sector.
- Professional experience of more than a year.
- Advanced French and English bilingualism - spoken and written (other languages an asset).
- Proficiency of the MS Office suite.
- Meet the company's security and operational standards.
- Knowledge of networking (an asset).
Qualities sought
- Ability to organize work and manage priorities.
- Ability to manage multiple files at once.
- Strong problem solving skills.
- Good ability to adapt to new technologies.
- Team spirit : Being comfortable working in a multidisciplinary team.
- Good adaptability and flexibility.
- Proactive, autonomous, rigorous and good manual dexterity.
- Able to work in a dynamic and constantly evolving environment.
Advantages
Competitive compensation
Insurance plan
Voluntary Retirement Savings Plan (VRSP)
Flexible hours
Work-life balance
Possibility of telecommuting
Employee Assistance Program
Training and development program
Free parking
Public transport nearby
Fresh fruits
Possibility to travel
Success factors at Infodev EDI
- Proactivity
- Perseverance
- Integrity
- Collaboration
Innovation, progress and knowledge are important values at Infodev E.D.I. Inc. We work to advance and modernize the society around us. It is by promoting knowledge sharing, learning and interdisciplinary collaboration that we have become a renowned company in our field.
Join the Infodev E.D.I. team Inc. to push the limits of technology!